A message from Robert Forrester, CEO of Vertu Motors plc.

Aftersales Frequently Asked Questions

How Much is a Car Service?

At Macklin Motors, we offer value for money servicing for your car, giving you great prices for high-quality services.

We also offer a Priority Service Plan; the smarter way to service your car. With an affordable payment plan, 25% saving and an all-inclusive package, it's a great way to give you and your vehicle peace of mind.

There are also financial benefits to regularly servicing your car. Not only will it improve your fuel economy, but keeping on top of minor issues will also prevent you from having to fork out a huge bill if the problems escalate.

How Often Should I Service My Car?

We advise that you have your car serviced either every 12,000 miles or every 12 months (depending on which comes first). This ensures that your vehicle is in tip-top condition, optimising performance and economy, and making sure it is safe to drive, protecting you, your passengers and other road users. Check out why you should always book in for your car service, here.

What's Included in a Car Service?

When you book your car in for a service at Macklin Motors, you will receive the highest-quality service. Covering key safety features and giving your vehicle a thorough wash and vacuum, your car will be thoroughly checked to make sure it's ready to hit the road again. We also have a collection and delivery service, as well as a complimentary courtesy car service to work around your lifestyle (subject to availability and Insurance Administration Fee).

My vehicle's MOT is due. What should I do?

In light of the current situation, the Driver and Vehicle Standards Agency have announced new rules on MOT testing for cars, vans and motorcycles.

MOTs that are due from 30 March 2020 will now be extended by 6 months. This is to ensure essential vehicle maintenance and repairs are available to keep vehicles, goods and key workers moving safely.

However, all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

I'm a key worker. Can you help with my vehicle?

Yes. In order to keep essential vehicles on the road, we will provide appropriate support for servicing and repairs as required for key workers (as defined by HM Government) and vehicles utilised in the national effort such as utilities, emergency services and distribution vehicles, etc. In addition, vulnerable customers who rely on their vehicles will also be supported where possible.

If you fall into either of these categories and need assistance, please click here to find your nearest open service department, contact us on [email protected] or call our dedicated hotline on 03301781821.