Opening its first Scottish dealership in January 2010, Macklin Motors has grown to become synonymous with quality and customer service in Scottish motor retailing.
Part of Vertu Motors, the UK’s 6th largest motor retailer, Macklin has now seven dealerships throughout Scotland in Dunfermline, Paisley, Edinburgh, Glasgow and Hamilton.
Representing five of the world’s major motoring manufacturers, Macklin offers new cars from Ford, Hyundai, Nissan, Mazda and Peugeot, as well as access to more than 5,000 quality assured used cars across a range of the best-known car franchises.
Dealership teams are on hand to offer the highest standards in sales and aftercare for commercial vehicles and new and used cars. We have a range of aftercare services to choose from including car servicing and MOT. With customer service being Macklin’s number one priority, customers can be confident that every Macklin dealership has an exemplary track record on delivering and outstanding customer experience based on honesty and trust.
Built on Vertu Motors’ values of passion, respect, professionalism, integrity, recognition, opportunity and commitment, Macklin Motors is operated by Bristol Street Fourth Investments Limited (Hyundai, Nissan and Peugeot), Bristol Street First Investments Limited (Ford), and Grantham Motor Company Limited (Mazda). All are subsidiaries of Vertu Motors plc meaning that Macklin Motors can give customers personal service to the highest of standards, with the backing of a national and trusted organisation.
Vertu Motors plc (which trades primarily under the Bristol Street Motors, Macklin Motors, Vertu Honda, Vertu Volkswagen and Farnell brands) was formed in late 2006 to acquire and consolidate UK motor retail businesses. The group was founded as a new entrant into the UK motor retail sector and is listed on the AIM market (UK:VTU)
The Vertu Motors Group, which is the UK’s 6th largest motor retailer, represents 20 of the world’s major car franchises in over 120 dealerships nationwide and is built on values of passion, respect, professionalism, integrity, recognition, opportunity and commitment.
The Group also operates in England, trading under the Bristol Street Motors brand (www.bristolstreet.co.uk) and operating a number of Honda dealerships (www.vertuhonda.com), Volkswagen dealerships (www.vertuvolkswagen.com) and Land Rover and Jaguar Dealerships (www.farnelljaguarlandrover.com ). Vertu Motors plc was awarded the Motor Trader Dealer Group of the Year in 2008.
At Macklin Motors Motors we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.
We take this so seriously that I review all emails to ensure that we deal with your concern swiftly and I can follow it up with the relevant dealership. We are not perfect but we do strive to deliver excellence and to treat customers fairly.
Our Mission Statement is:
To deliver an outstanding customer motoring experience through honesty and trust
In event of a concern please do not hesitate to provide us with feedback using the contact forms which can be found on our dedicated customer services page. Alternatively please call our customer services on 0844 871 1620. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours, as measured by our manufacturer partners and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.
Robert Forrester Chief Executive. Vertu Motors plc