Opening its first Scottish dealership in January 2010, Macklin Motors has grown to become synonymous with quality and customer service in Scottish motor retailing.
Part of Vertu Motors, the UKís 6th largest motor retailer, Macklin now has seven dealerships throughout Scotland in Dunfermline, Paisley, Glasgow and Hamilton.
Representing four of the worldís major motoring manufacturers, Macklin offers new cars from some of the leading manufacturers including Ford, Nissan, Mazda and Peugeot models, as well as access to more than 5,000 quality assured used cars across a range of the best-known car franchises.
Dealership teams are on hand to offer the highest standards in sales and aftercare for commercial vehicles and new and used cars. We have a range of aftercare services to choose from including car servicing and MOT. With customer service been Macklinís number one priority, customers can be confident that every Macklin dealership has an exemplary track record on delivering an outstanding customer experience based on honesty and trust.
Built on Vertu Motorís values of passion, respect, professionalism, integrity, recognition, opportunity and commitment, Macklin Motors gives customers personal service to the highest of standards, with the backing of a national and trusted organisation.
At Macklin Motors Motors we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.
We take this so seriously that I review all emails to ensure that we deal with your concern swiftly and I can follow it up with the relevant dealership. We are not perfect but we do strive to deliver excellence and to treat customers fairly.
Our Mission Statement is:
To deliver an outstanding customer motoring experience through honesty and trust
In event of a concern please do not hesitate to provide us with feedback using the contact forms which can be found on our dedicated customer services page. Alternatively please call our customer services on 0844 871 1620. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours, as measured by our manufacturer partners and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.
Robert Forrester Chief Executive. Vertu Motors plc