Customer Testimonials

I would like to say how excellent the customer service is. Good customer service is most definatley about bringing customers back its about sending them away happy. I have spoke very highly of Macklin Motors Ford Dunfermline to friends and family. Thank You!

Excellent Service received today at Macklin Motors Ford Darnley. Couldn't have been left happier after the excellent service I'd received

Intermittent issue with clutch pedal sticking fixed under Ford warranty. Courtesy car provided. Friendly and professional staff always willing to help. Makes such a difference compared to recent experiences at other Ford garages.

I would just like to say this was the most pleasant and easiest experience of the sales experience I have had in the 40 years since I first purchased a car. We had heard good things about Macklin's from friends and acquaintances as well as good reviews of the car we chose. The making of an appointment with the disability specialist salesman was simple and the welcome friendly and professional. Display of the cars made it easy for me to try them out. He knew his cars and was able to help us with our choice and the various options. I used to train and manage sales in my early career and I would have been proud to have him as part of my team. Everything about the transaction, including keeping us up to date with everything, processing the paperwork and ensuring the on time delivery of the car was impressive. I cannot think of anything that would have improved the experience. He made it easy for us and we have no hesitation in recommending the company and the car which we love.

From May 2016 I was searching for a new mobility car. I went to Macklin motors Hamilton where I was introduced to the Motability specialist although I was a few months early he was extremely helpful as I was interested in Fords. I was very pleased with the attention and friendliness my wife and I received from him and everyone at Macklin motors. With his help and experience I selected the ford Kuga titanium x. Its a lovely car and I would like to thank everyone at Macklin motors for their help and professional advice.

I had never dealt with a mobility car before but after meeting with the rep. at Macklin motors we had an excellent experience and we're made to feel at ease as he answered all our questions and explained how it would work. We left our meeting and I must say we were both pleased with our reputation. I have bought cars before from other firms but all my dealings will be with Macklin Motors from now on. My friends and family have all been told about our experience with Macklin Motors.

I have just picked up my new Ford Fiesta from Macklin Motors in Hamilton. This is the third car I have bought from this branch. The customer service from Sales Executive and Sales Manager was absolutely excellent from start to finish. They both made me feel like a very valued customer and could not have been any more helpful. With the sales executive leading by example with his warm and friendly approach with customers and the fact that they both have excellent product knowledge and great communication skills I felt I was getting the best advice possible for choosing my new car. I would not hesitate to recommend this company to friends and family.

Thanks to the team for getting my car fixed again this morning, it is a new EcoSport that has had a problem with both its indicators on the wing mirrors, one was replaced a few weeks ago and the other one was replaced today, I had the car back by 10.30 and it was all washed and hovered which was nice. Great service!!

Drove away today from Macklin Motors Ford Hamilton in my brand new gorgeous fiesta. I am one extremely happy customer! Huge thanks to the team for finding the right deal for me and making the whole car buying experience a dream rather then the perceived nightmare!

I would like to thank the Sales Executive at your Hamilton branch for the help and professional manner in arranging my new motability vehicle. The car is speedy and such a quiet, smooth drive. I also feel less disabled in it, feels more carefree but the seats are really supportive for my spine. I actually can get in and out of it easier than I did with my Peugeot. The thank you video I received after delivery was a great touch as well, keep up the good work.

The Sales Executive who helped me was helpful and courteous at all stages of the process. Since first using Macklin's when purchasing my last car I have been impressed with the service from them and would not hesitate to recommend them to others.

I have been buying Ford cars since 1971, this was my first visit to the Hamilton branch. I Was delighted with all staff from meeting reception to leaving with my car and the after service. I will use this dealership in future for buying or service. Once again thanks everyone.

I bought a brand new EcoSport in June, I love it, it is my pride and joy!! A few weeks ago I noticed that the indicator on the passengers side wing mirror had water in it. I immediately contacted the Sales Executive who sold me the car, he asked me to bring it in as soon as I could, He had a look agreed it wasn't right and contacted the service department. A new one was ordered there and then. When the part arrived they fitted me in the next working day to have it replaced. Spoke to the Sales Executive who kept me updated during the repair and I had my car fixed while I waited. Great service from both Sales and Service Department. Thanks