Customer Testimonials

I would like to say how excellent the customer service is. Good customer service is most definatley about bringing customers back its about sending them away happy. I have spoke very highly of Macklin Motors Ford Dunfermline to friends and family. Thank You!

I just wanted to thank you in particular, and all at Macklin Motors, for your sterling efforts last week in getting me into my new Focus on such short notice. I am very pleased with the car, which feels classier and more solid than the earlier version it replaces. I won't hesitate to recommend both the car and Macklin Motors to other prospective purchasers. I can assure you that when Ford contact me my feedback will be 100% positive.

Exceptional service was received during my latest visit to the Dunfermline branch. Your Sales Executive demonstrated excellent customer care qualities which made the overall service experience completely satisfactory.

I recently purchased a used Mondeo and just want to say what a great experience it has been. The initial purchasing experience was excellent as we never felt pressurised at any point and felt at ease with the entire process. We have recommended you to everyone we know and will continue to do so when anyone mentions they are looking to buy a car, or looking for a reputable garage should they need any repairs carried out. Thank you :0)

I am very satisfied with the excellent level of customer service provided, questions were met with very clear answers and communication was excellent! The quality of the used car I have purchased is excellent. I am very pleased with the service of Ford Glasgow and Macklin Motors and will recommend to friends and family! Thank you!

I am so pleased to have the pleasure of dealing with Ford Dunfermline, a garage that appears to have not lost site of the value of customer service. My car was repaired and handled quickly and efficiently but more commendable the attitude and empathy of the staff makes you feel truly listened to and valued. Macklin Motors is synonymous in Fife for having a high standard however up until recently I had struggled to understand why but after this encounter I now trust and recommend this garage and would have no hesitation using them in the future.

Thank you for the help I received from the service department they were ace.

I received an MOT and Service Macklin Motors Ford Hamilton last month and I am delighted at the exemplary service that I received form you team most notably you Service Receptionist. She was extremely responsive to my needs and gave top - notc service.

I would like to congratulate you for the excellent service that I received recently from your Sales Executive. I have been purchasing cars for around 30 years and it was a plesure to meet him. He was professional at all times and he was fully aware of all the features on the car I was looking to purchase. I was extremely pleased to do business with your company.

After having my car for 4 weeks now, I just to let you know how excellent your Sales Executive was during my whole buying experience, also when he wasn't available your other staff were very helpful. They were both extremely courteous, knowledgeable and helpful and made what is to be a stressful experience all the more easier.

Every time I speak to Service Receptionist either to book my car in or a general query nothing is a problem and she reassures me of your service. I really think she needs to be given a big thank you not just from me for your continued help.

I'd like to pass on my sincere thanks for the great experience I recently received whilst purchasing a Ford Kuga at Macklin Motors in Paisley. The Staff were professional and attentive.

Truly excellent customer service. I am extremely impressed at my latest visit to Macklin Ford, such was the outstanding customer service.