About Macklin Motors
With dealerships across Scotland, Macklin Motors is your local friendly expert for new cars, used cars, Motability, new vans and used commercial vehicles. We're proud to represent some
of the biggest motor manufacturers, including Ford, Hyundai, Kia, Mazda, Mitsubishi, Nissan, Peugeot and Suzuki.
New and Used Car Dealerships in Scotland
Our new and used car dealership teams are on hand to offer the highest standards in sales and servicing for new
cars, used cars and commercial vehicles, operating throughout our local dealerships across Scotland.
We offer a range of vehicles whether you're looking for a car, van or Motability vehicle. Within our new car
range, we offer new electric cars and new hybrid cars, whilst our used car range includes
nearly new cars, used electric cars and used hybrid cars. We also offer car servicing, car MOT,
priority service plans and more within our
At Macklin Motors we strive for excellent customer service in all areas. I would like to hear of all your feedback
whether you have had exceptional customer service or have felt we could have done better.
Our Mission Statement is:
To deliver an outstanding customer motoring experience through honesty and trust
In the event of a concern or feedback please do not hesitate to provide us with feedback using the contact
forms which can be found on our dedicated customer services
page. Alternatively please call our customer services on 0191 497 0404 or email [email protected]. Customer
Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours,
as measured by our manufacturer partners, and with over 1 million customers in the UK, I know the importance of
making sure you are satisfied with our service every time.
We take these matters seriously.
Any concerns or complaints are logged and sent to the dealership management to review
and seek to resolve. Before any concerns are "closed off", each concern is reviewed by me to make sure that we
are learning from our mistakes and treating customers in line with our Values.
All positive feedback comes directly to me so I can pass to dealership management and
recognise the success of their colleagues who have delivered great service.
Chief Executive Officer, Vertu Motors Plc
Unable to solve your request?
We subscribe to the Motor Industry Code of Practice for Service and Repair and are members of the
Franchise Dealers Association. If we have been unable to resolve your complaint to your satisfaction you
The National Conciliation Service
PO Box 6562, Rugby CV21 9QP
By Telephone: 01788 538317
Or via their website: www.nationalconciliationservice.co.uk
The Motor Ombudsman
71 Great Peter Street, London, SW1P 2BN
By Telephone: 0345 241 3008
Or via their website: www.themotorombudsman.org
Both bodies are Chartered Trading Standards Institute approved providers of alternative dispute
and we will respond to them if they contact us regarding your complaint.
If your concern relate to any product regulated by the Financial Conduc Authority, you will receive and
acknowledgement and a final response within 8 weeks. Before the final response is issued our central team
investigate the issue alongside the selling dealership.
If we have not been able to resolve an FCA-regulated product complaint to your satisfaction, you may be
to refer it to the Financial Ombudsman Service. Further information is available on their website