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Terms and Conditions

Disclaimer

Whilst Macklin Motors makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. Macklin Motors does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery. Images of our used car stock may have been digitally altered. This process is done to remove point of sale material from the vehicle and to add a digital backdrop.

Privacy Policy

Please see the privacy policy for details of how data is collected and used.

View Our Privacy Policy

Third Party Links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Contains Ordnance Survey data © Crown copyright and database right 2013. Contains Royal Mail data © Royal Mail copyright and database right 2013

Status Disclosure

The Financial Conduct Authority (FCA)
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

Which products do we offer
We offer vehicle purchase price protection
We offer consumer finance products

Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs for Vehicle Purchase Price Protection and finance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
We act as credit brokers, and we are not a lender but we can introduce you to a number of lenders who may be able to help finance your purchase, we can only introduce you to these lenders, however, we are not financial advisors.

What will you have to pay us for our services?
No fee is payable for our services, however, a lender may pay us commission for making an introduction of business.

Who regulates us?
We are authorised and regulated under interim permission by the Financial Conduct Authority.

Ownership
Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA

What to do if you have a complaint
By e-mail: [email protected]
In writing: Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA
By phone: 0191 491 2121

Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arrangement is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.

Terms & Conditions for Vehicle Finance

We act as credit brokers and we are not a lender. Finance is subject to status and finance company acceptance. We will introduce you to a limited number of lenders who may be able to help finance your purchase. These lenders may or may not pay us for the introduction. A guarantee may be required.

Terms & Conditions for 14 Day Money-Back Guarantee

Applies to all used, ex-demonstrator and pre-registered cars. Customers can return the car to the dealership within 14 days from delivery/collection, if usage is under 500 miles, and receive a full refund (and cancellation of any finance arranged through us) provided that it is returned in the same condition with all keys, manuals etc. The customer will be responsible for arranging return to the dealership and for any costs of doing so.

If the V5 has not yet been received by the customer and cannot be returned with the car, a sum of £250 shall be retained from the refund until such time as the original V5 is provided, or the dealership is able to submit the registered keeper change online.

Any part-exchange vehicles will be paid at the agreed valuation unless a return of the part-exchange vehicle is agreed. Any return of the part-exchange vehicle would be without any liability for the condition of the part-exchange. Excludes commercial vehicles and motorcycles.

Terms & Conditions for Home Delivery

Home delivery on used cars is free if you live under 30 miles from the Macklin Motors dealership where the vehicle is purchased. Any subsequent delivery cost is calculated at an additional £1 per mile over and above 30 miles.

Terms & Conditions for Reserve Online

On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for up to 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors.  If you make a telephone or dealership appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your appointment, and extend the Reservation Period until your appointment. If you have not made a telephone or dealership appointment with the selling dealership within 48 hours to discuss the Vehicle, or you do not attend an agreed appointment within 7 days, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded to you.

There is no obligation on you to buy the Vehicle, or on us to sell the Vehicle, as a result of payment of a reservation fee.  When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party for the Reservation Period.  You will receive a confirmation email when the reservation is effective.  If you do not receive a confirmation email then your reservation has not been effective so please contact us.

There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated.  If this occurs, your reservation will be cancelled and we will contact you to confirm this, and to see if we can locate an alternative vehicle for you. Your reservation fee would be refunded.

If you do not make arrangements with the dealership within 48 hours to discuss the Vehicle, or do not then attend an agreed appointment within 7 days of payment of the reservation fee, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded.

If you attend a telephone or dealership appointment to discuss the Vehicle, and decide not to proceed, the Reservation Period will end.  If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part payment towards the Vehicle, and will be treated as a deposit on the Vehicle.  If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.

We may cancel your reservation if you have reserved more than 2 vehicles at any one time or if the Vehicle is withdrawn from sale for any reason.  Your reservation fee would be refunded in either case.

Any refunds can only be paid by the same method as the original payment and to the same card and will be paid within 7 days of request or cancellation of your reservation (or you confirming that you do not wish to purchase the Vehicle).

We are not responsible for any loss or damage for failure to comply with these terms that is outside of our control or for any loss or damage that was not foreseeable, and shall have no liability for any loss of profit, business or business opportunity.

Macklin Motors is a trading name of Bristol Street Fourth Investments Limited which is authorised and regulated by the Financial Conduct Authority. Macklin Motors Vauxhall Chingford is an appointed representative of Vertu Motors (VMC) Limited/Bristol Street First Investments Limited which is authorised and regulated by the Financial Conduct Authority.

Aftersales Offer Terms and Conditions

Vehicles within manufacturer warranty at the date of service will be serviced in accordance with the relevant manufacturer's requirements. Vehicles no longer within manufacturer warranty at the date of service will be serviced in accordance with Macklin Motors requirements.

The service offer covers the provision of labour and parts for the vehicle service but excludes:

1. the cost of spark plugs or fuel filters;

2. the replacement of any parts that wear out as a consequence of use and which would normally be expected to be replaced periodically, for example (but not limited to), brake pads and discs, wiper blades, tyres, clutch friction facings, cam belts, suspension components, DPF filters and brake fluid changes; and

3. any other work identified as part of a vehicle health check at the time of the service.

The following vehicles/vehicle ranges are excluded from the service offer:

1. Nissan - all commercial vehicles, the Nissan Navara and the Nismo, GTR and RS vehicle ranges.

2. Volkswagen - all vehicles 3 years of age or under, all vehicles with an engine size over 2.0 litres and the VW Golf R.

3. SKODA - all vehicles 3 years of age or under, the Skoda Kodiaq and all vehicles in the VRS range.

4. SEAT - all vehicles 3 years of age or under, the SEAT Terraco and all Cupra vehicles.

5. Hyundai - all vehicles 30 months of age or under, all vehicles with an engine size over 2.0 litres and all vehicles in the N range.

6. Peugeot - all vehicles 30 months of age or under.

Any service performed does not constitute a warranty of any kind and will not cover the replacement of parts which suffer a mechanical failure.

Website use

All intellectual property rights (including but not limited to copyright, trade marks, design rights and database rights, both registered and unregistered) in this website and its contents belong to Vertu Motors plc or one of its group or affiliate companies, or its licensors, or are otherwise used by Vertu Motors plc as permitted under applicable law. No usage rights of any of this website or its contents are licensed to you unless expressly stated in these Terms and Conditions.

You may view, copy and print the contents of this website for your own personal, private, non-commercial use. You agree to make use of this website and its contents only for lawful purposes. You may only establish and/or operate visible or invisible links to this website with the prior consent in writing of Vertu Motors plc.

You may not copy, reproduce, republish, adapt, modify or otherwise use any of the contents of this website for any other purpose (in particular any public, commercial purpose) without the prior consent in writing of Vertu Motors plc. You may not directly or indirectly make use of any software or system in order to extract systematically, routinely or regularly data from this website or its contents. You may not use this website or its contents for any unlawful or malicious purpose, or for the purposes of causing offence, or any defamatory or libellous activity.

Without prejudice to the generality of the paragraphs above, Vertu Motors plc prohibits the use in conjunction with the website of any automated system or software, whether operated by a third party or otherwise, to extract any data or content from this website for comparative websites or any other commercial purpose, without the prior consent in writing of Vertu Motors plc.

Vertu Motors plc reserves the right to monitor your usage of this website and to suspend access to or use of this website if your use contravenes these Terms and Conditions and Vertu Motors plc also reserves the right to take such action as it considers necessary in relation to any unauthorised use of this website.

Telephone Calls

In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.

Competition Terms and Conditions

Competitions are open to anyone aged 18 or over. No alternative prize will be offered. Should you win, we will notify you directly. Specific terms and conditions will apply to each competition.

Cookie Policy

Please see the cookie policy for details of how cookies work on our websites

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Terms and Conditions | Marvellous March

Bristol Street Fourth Investments Limited t/a Macklin Motors Nissan, Bristol Street Motors Dacia & Nissan & Renault and Bristol Street Motornation Derby.

The Marvellous March competition is provided by Bristol Street Fourth Investments Limited, a company registered in England and Wales with company number 00522856, whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA.

1) COMPETITION:

One prize draw winner will receive a lump sum payment of £4,000 (payable by cheque or bank transfer).

2) PRIZES:

There is no cash alternative to any prize nor can a prize be exchanged for any other prize. The winner will receive their prize within 60 days of collecting or taking delivery of (as the case may be) their vehicle.

3) ELIGIBILITY:

This competition is open to any person resident in the UK who is 18 years, or older who Purchases a vehicle from a Participating Dealership during March 2021. Employees of Bristol Street Fourth Investments Limited or its affiliates, subsidiaries, advertising or promotion agencies are not eligible, nor are members of these employees’ families (defined as parents, children, siblings, spouse and life partners). Business Customers are not eligible. If a Purchase is cancelled prior to collection or delivery of the vehicle or if a vehicle is returned to the relevant Participating Dealership pursuant to any money-back guarantee being offered by the Participating Dealership or pursuant to the buyer’s rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, then the buyer will cease to be eligible and will cease to be entitled to any prize and another winner may be selected to replace them.

4) ENTRY:

The winner will be selected by Bristol Street Fourth Investments Limited (at its absolute discretion). Each person may only enter on their own behalf. Entry constitutes full and unconditional acceptance of these terms and conditions which may be updated from time to time. Bristol Street Fourth Investments Limited reserves the right to disqualify any entrant who it considers (at its absolute discretion) has violated these terms and conditions.

5) USE OF YOUR ENTRY:

The winner consents to his/her full name being made publicly available and posted on social media as a winner. Any other personal data you provide may be used for future Bristol Street Fourth Investments Limited and any affiliated company’s marketing activities only if you indicated your consent to such activity at the time of your Purchase. Otherwise, this personal data will be used by Bristol Street Fourth Investments Limited and agents acting on its behalf only for the operation of, and in connection with, this competition.

6) SELECTION OF A WINNER:

The winner will be selected on 6th April 2021 and will be contacted via e-mail or telephone by Bristol Street Fourth Investments Limited or agents acting on its behalf, in order to claim their prize. If the winner is not contactable via telephone or e-mail (i.e. has not (i) been reachable; and/or (ii) responded within forty-eight (48) hours of the first attempt to contact them), another winner may be selected to replace them with the effect that they will cease to be entitled to any prize. The winner may be asked to provide identification and any other documents as may be necessary to prove their eligibility before they are entitled to receive their prize.

7) OTHER:

No correspondence will be entered into regarding either this competition or these terms and conditions. In the unlikely event of a dispute, Bristol Street Fourth Investments Limited’s decision shall be final. Bristol Street Fourth Investments Limited reserves the right to amend, modify, cancel or withdraw this competition at any time without notice. Participants in this competition agree that Bristol Street Fourth Investments Limited and their subsidiaries or group companies will have no liability whatsoever for any injuries, costs, damage, disappointment or losses of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this competition. Nothing in this clause shall limit Bristol Street Fourth Investments Limited, or their subsidiaries or group companies’ liability in respect of death or personal injury arising out of its own negligence or liability arising out of Bristol Street Fourth Investments Limited’s fraud or any other liability which may not be excluded by operation of statute.

8) SPIRIT OF THE COMPETITION:

If an entrant attempts to compromise the integrity or the legitimate operation of this competition by cheating or committing fraud in any way, we may seek damages from that entrant to the fullest extent permitted by law. Further, we will disqualify that entrant’s entry to this competition and may ban the entrant from participating in any future competitions run by Bristol Street Fourth Investments Limited or any of its affiliates, so please enter fairly.

9) LAW AND JURISDICTION:

This competition and these terms and conditions are governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction to determine any complaint or dispute arising in connection with this competition and/or these terms and conditions.

10) DEFINITIONS

"Business Customer(s)" means a person other than a Consumer, including a person acting for purposes relating to that person’s trade, business, craft or profession.

"Consumer" means a consumer as defined in the Consumer Rights Act 2015.

"Participating Dealership(s)" means each of the following dealerships:

  • Bristol Street Motors Dacia Bradford;
  • Bristol Street Motors Dacia Derby;
  • Bristol Street Motors Dacia Exeter;
  • Bristol Street Motors Dacia Gloucester;
  • Bristol Street Motors Dacia Mansfield;
  • Bristol Street Motors Dacia Nottingham;
  • Bristol Street Motors Nissan Bradford;
  • Bristol Street Motors Nissan Chesterfield;
  • Bristol Street Motors Nissan Darlington;
  • Bristol Street Motors Nissan Derby;
  • Macklin Motors Nissan Glasgow Central;
  • Macklin Motors Nissan Glasgow South;
  • Bristol Street Motors Nissan Halifax;
  • Bristol Street Motors Nissan Ilkeston;
  • Bristol Street Motors Nissan Northampton;
  • Bristol Street Motors Nissan Sheffield;
  • Bristol Street Motors Nissan Widnes;
  • Bristol Street Motors Renault Bradford;
  • Bristol Street Motors Renault Derby;
  • Bristol Street Motors Renault Exeter;
  • Bristol Street Motors Renault Gloucester;
  • Bristol Street Motors Renault Mansfield;
  • Bristol Street Motors Renault Nottingham; and
  • Bristol Street Motornation Derby.

"Purchase" means the date of signature or agreement (via SMS or digital signature) by you of a Participating Dealership’s vehicle order form.

Legal Entities and Company Registration Numbers

Click to view the trading names of our franchises which are authorised and regulated by the Financial Conduct Authority

Audi

BMW

Citroen

CUPRA

Dacia

DS Automobiles

Ford

Jaguar

Jeep

Honda

Hyundai

Kia

Land Rover

Mazda

Mercedes-Benz

Mini

Mitsubishi

Nissan

Peugeot

Renault

SEAT

SKODA

smart

Suzuki

Toyota

Vauxhall

Volkswagen

Motornation