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At the beginning of March I took possession of a brand new Nissan Micra. All thanks to the Sales Executive I was able to accept an offer that was within my budget. I was more than happy with his friendly but professional manner and everything went according to plan. This is my third purchase from Macklin Motors and because of the excellent service I have just received hopefully there will be a fourth in the future.
The customer service, help and advice from your Sales Staff was amazing. Iíd like to take this opportunity to let you know the Staff at the dealership were first class. We contacted your dealership this morning and arranged an appointment, we turned up early which was no hassle for the staff. We were extremely happy with the time, care and effort taken by the staff to explain everything to us and making sure we were happy about our deal and the car. It was above and beyond anything we have experienced at any other dealerships. Just outstanding! We first saw the car at 11.30am and left the same day just after 7pm, we couldnít believe how quick and efficient the sales staff for the deal and car ready to do. I would not hesitate recommending your dealership to anyone, especially the great Sales Staff, an absolute credit to the company. Definitely looking forward to buying our next car from the dealership and have already been recommending you to all our family and friends.
Thank you so much to the Sales Executive for making the purchase of my new car so easy. Her friendly, helpful and professional manner put me at ease. A great addition to your team Macklin Motors!
Delighted with our purchase from Macklin Motors Edinburgh East. Especially grateful to the Sales Executive for his patience, professionalism and help he offered to answer my husbands technical queries. Would definitely recommend.
I would just like to thank the Sales Executive who I dealt with at Hamilton as he was very professional throughout the whole experience of changing my motability car for a new one. He even delivered it to me on the day it was due to be changed and he delivered it without fail! I would like to thank him for this and hope he gets rewarded for his great work!
My vehicle was in under a warranty issue and I was meant to have courtesy car previously booked but there had been some sort of error. This is when the Service Adviser and Manager sorted me out with a replacement car which was outstanding. I also like coming to this dealership as the moment you walk in the door itís professionalism from all. Thank you to the team for rectifying the situation a day earlier than planned.
Just wanted to express my thanks as the Sales Executive i dealt with represented Macklin Motors excellently and should be acknowledged for his attention to detail and his professionalism.
Once again we bought from Macklin Motors despite living 40 miles away from the dealership. I think this proves how much we like dealing with them
I am writing to you to express my sincere thanks and gratitude to your Hamilton service team.
I purchased a Ford Mondeo that unfortunately developed a steering fault that required the rack to be changed under warranty.
Soon after fitting it was clearly evident that the steering precision and handling had been significantly negatively impacted by the fact that an after-market part had been fitted. While i understand the need to keep warranty costs under control i logged a complaint against the fitting of an after-market part on such a critical component related to the driveability and enjoyment of the car.
I wish you to know that I am delighted with the service I have received from Neil and the team in Hamilton and I have called them to express my thanks.
Macklin Motors Hamilton were about to lose my business but my faith has been restored given the outstanding job in resolving my complaint. The team are a credit to your company.
The salesmen were all very professional polite and enthusiastic about my interest and completely blew me away with the service and the rest of the team.
Hamilton Branch is definitely recommended!