Having gone to another dealership (Arnold Shark I mean Clarke) and ordered a black Tucson N line I was told it was on the boat and in the way to the UK , it would be here on the 16/09/2020 collection was set for 18/09/2020. 6 days before collection I got the dreaded phone call it was going to be another 6/8 weeks and there was absolutely none in the UK. I called your Edinburgh west dealership and got put in contact with a Sales Executive and OMG within 6 days I had my new car same make and model just a different colour which, I like better than the black one ordered. The Sales Executive was just the absolute best and kept me well informed of the progress of my application, reg plate everything. This Executive, in my eyes, worked extremely hard and created a miracle in 6 days for me. The aftercare has been amazing and the Sales Executive has kept in contact to make sure everything is okay which we've never had from another dealer before. I honestly can't praise or recommend them enough. I believe in paying it forward and with how amazing the Sales Executive has been they deserves recognition of that so much so that I have also contacted Hyundai to tell them what an outstanding Sales Executive they have been. Like where did youse hide that little diamond of an executive? You need to clone them and put a little one of them in all your dealerships.
The Service Advisor was helpful, informative and efficient, advising me regularly how my vehicles service was progressing. Received service video, showing me the actual condition of tyres, exhaust etc. whilst i was waiting on my vehicle being washed and vacuumed. Very happy with the friendly efficient service i received at Macklin Ford Dunfermline
Used live chat to book car for service. What a positive experience as I struggle with phones due to hearing loss. Well done Macklin Motors.
Dear Sirs, following a major problem with my car on the day which your dealerships temporarily close I contacted you again on Monday 30th March and spoke with an agent. I explained my situation and he agreed to book my car into Macklin, Seafield, Edinburgh. I dropped it off with the Service manager on the 31st and they called me later that morning advising of the problem. I agreed to the work as my car is necessary because of my wifes health. Much to my delight the car was ready to collect later that day. Can I put on record my thanks to the service manager and their team for their fantastic help and can I also say that anytime I deal with this location all staff are extremely helpful and courteous. Please ensure my thanks are passed to the team and if possible highlighted to your CEO.
I would just like to thank the sales exec for all their help in getting me the car that I was looking for. They are a fantastic sales exec, very professional and friendly no pressure in buying and a very good listener. I would also like to say I would recommend Macklin motors to my friends and family. Once again thank you for all your help.
I had a concern about the service contract. The manager dealt with the issue, listened, reported back and resolved the matter. They also apologised for a short delay and responded on a Saturday initially as they had been unable to deal with the matter during the week. I would be grateful if you would express my thanks for their excellent service.
We received excellent service and attention from the Sales Exec
We loved our Hyundai Ioniq. We love our new one even more. We always get a good reception at your dealership, whether in the sales room or at the Service section. The Sales Exec is friendly, patient, supportive and very professional inspiring confidence in your company and your cars.
I would highly recommend Macklin Motors especially the Sales Exec. They were extremely helpful and friendly from start to finish. We were given great advice, and never pressured. Super helpful and knowledgeable. Would recommend to everyone. Super positive experience thanks!
Excellent service from start to finish. The Sales Execs are a credit to your company.
Great service through out our purchase of a new vehicle by the Sales Exec